# Bug Reports **URL:** https://community.stessa.com/c/bug-reports/9.md [Latest](https://community.stessa.com/latest.md) · [Categories](https://community.stessa.com/categories.md) --- ## [About the Bug Reports category](https://community.stessa.com/t/about-the-bug-reports-category/19)
**Author:** [@devin](https://community.stessa.com/u/devin)\ **Replies:** 0\ **Last updated:** [July 12, 2019, 10:40pm UTC](https://community.stessa.com/t/about-the-bug-reports-category/19 "2019-07-12T22:40:32Z")
A few bugs here and there are inevitable with a fast-moving software platform. Search to check the status of what you’re seeing and then report new bugs as needed. If you find one, post it here to keep other Stessa cust… --- ## [Detail in Cash Flow reports is linked to wrong property](https://community.stessa.com/t/detail-in-cash-flow-reports-is-linked-to-wrong-property/17712)
**Author:** [@odegaardrandall](https://community.stessa.com/u/odegaardrandall)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 3:04pm UTC](https://community.stessa.com/t/detail-in-cash-flow-reports-is-linked-to-wrong-property/17712 "2026-10-05T15:04:53Z")
Using the basic (non-fee) program, I click a number in say, repairs and maintenance, and it takes me to a single transaction with the same cost number, but with a different property! What’s going on? --- ## [Recent Stessa update is disappointing](https://community.stessa.com/t/recent-stessa-update-is-disappointing/17536)
**Author:** [@bert323](https://community.stessa.com/u/bert323)\ **Replies:** 16\ **Last updated:** [September 22, 2026, 5:53pm UTC](https://community.stessa.com/t/recent-stessa-update-is-disappointing/17536 "2026-09-22T17:53:48Z")
I’ve seen a few posts complaining about the changes of recent updates to Stessa, and I’ll be adding to this. I cannot stand the new Stessa and am really considering switching to a new platform. It feels like they never e… --- ## [Android app prompting for login with bio metrics enabled](https://community.stessa.com/t/android-app-prompting-for-login-with-bio-metrics-enabled/17705)
**Author:** [@saiphgroupllc](https://community.stessa.com/u/saiphgroupllc)\ **Replies:** 0\ **Last updated:** [June 18, 2026, 1:36pm UTC](https://community.stessa.com/t/android-app-prompting-for-login-with-bio-metrics-enabled/17705 "2026-06-18T13:36:58Z")
I have biometric login enabled for the mobile app but it keeps requiring me to enter my login details and MFA. I thought the point of biometric login was to avoid having to keep entering my login details. This is how it … --- ## [Chase deposit problem is back](https://community.stessa.com/t/chase-deposit-problem-is-back/17695)
**Author:** [@tigermtnlegacy](https://community.stessa.com/u/tigermtnlegacy)\ **Replies:** 0\ **Last updated:** [June 7, 2026, 8:49pm UTC](https://community.stessa.com/t/chase-deposit-problem-is-back/17695 "2026-06-07T20:49:50Z")
A previous problem with Chase transactions is happening again. When multiple checks for the same amount are remote deposited on the same day, Stessa only shows one deposit for that amount. Most recently, I remote deposit… --- ## [Transaction Imports Not Syncing Automatically and Duplicate Transactions Not Recognized](https://community.stessa.com/t/transaction-imports-not-syncing-automatically-and-duplicate-transactions-not-recognized/17550)
**Author:** [@luxurystrny](https://community.stessa.com/u/luxurystrny)\ **Replies:** 3\ **Last updated:** [April 21, 2026, 5:54pm UTC](https://community.stessa.com/t/transaction-imports-not-syncing-automatically-and-duplicate-transactions-not-recognized/17550 "2026-04-21T17:54:13Z")
I wanted to share some ongoing issues I’ve been experiencing with Stessa: Automatic Imports Not Working: My transactions (banks, loans, CC) haven’t imported automatically for months now. I had to delete all of my con… --- ## [May rent charge is not showing in tenant ledger](https://community.stessa.com/t/may-rent-charge-is-not-showing-in-tenant-ledger/16990)
**Author:** [@gwilso3](https://community.stessa.com/u/gwilso3)\ **Replies:** 1\ **Last updated:** [March 23, 2026, 3:55pm UTC](https://community.stessa.com/t/may-rent-charge-is-not-showing-in-tenant-ledger/16990 "2026-03-23T15:55:11Z")
This is really a string of issues. I raised rents as of April 1, so I ended the current leases and opened new leases on the same tenants starting April 1. I did not edit any move dates. The system automatically termin… --- ## [Bug in the document section](https://community.stessa.com/t/bug-in-the-document-section/17641)
**Author:** [@joel](https://community.stessa.com/u/joel)\ **Replies:** 0\ **Last updated:** [March 11, 2026, 9:25pm UTC](https://community.stessa.com/t/bug-in-the-document-section/17641 "2026-03-11T21:25:16Z")
why does my document disappear once i upload to documents?? I have no filters set! --- ## [Tenant MtM Renewal not showing on Rent Roll Report](https://community.stessa.com/t/tenant-mtm-renewal-not-showing-on-rent-roll-report/17640)
**Author:** [@pbrey1](https://community.stessa.com/u/pbrey1)\ **Replies:** 0\ **Last updated:** [March 7, 2026, 1:33am UTC](https://community.stessa.com/t/tenant-mtm-renewal-not-showing-on-rent-roll-report/17640 "2026-03-07T01:33:32Z")
SETTING A NEW MONTH-TO-MONTH RATE - I followed the instructions and changed a prior Month-to-Month into a 12-Month contract so I could then renew the MtM at the new higher rent rate. The new rate information shows corr… --- ## [Unable to add/edit Tenants in a Lease](https://community.stessa.com/t/unable-to-add-edit-tenants-in-a-lease/17631)
**Author:** [@ttorimoto](https://community.stessa.com/u/ttorimoto)\ **Replies:** 2\ **Last updated:** [February 26, 2026, 8:47pm UTC](https://community.stessa.com/t/unable-to-add-edit-tenants-in-a-lease/17631 "2026-02-26T20:47:05Z")
After a Lease was set up, I need to update/edit the list of Tenants. I tried this: Properties –\> Leases –\> View Lease (Summary) –(Actions)–\> Edit Current Lease –\> \[Edit\] Add Tenants –\> Add co-tenant –\> (fill out new co… --- ## [Stessa algorithm misidentifying duplicate transactions](https://community.stessa.com/t/stessa-algorithm-misidentifying-duplicate-transactions/17552)
**Author:** [@jeremy.belge](https://community.stessa.com/u/jeremy.belge)\ **Replies:** 3\ **Last updated:** [February 17, 2026, 1:01am UTC](https://community.stessa.com/t/stessa-algorithm-misidentifying-duplicate-transactions/17552 "2026-02-17T01:01:54Z")
Several times this year, while manually reviewing my transactions, I’ve noticed instances where Stessa only shows one transaction while my credit card has two distinct transactions. Yes, the transaction was with same com… --- ## [Duplicate removal is missing legitimate transactions](https://community.stessa.com/t/duplicate-removal-is-missing-legitimate-transactions/17604)
**Author:** [@beynon.re\_stessa](https://community.stessa.com/u/beynon.re_stessa)\ **Replies:** 3\ **Last updated:** [February 13, 2026, 11:16pm UTC](https://community.stessa.com/t/duplicate-removal-is-missing-legitimate-transactions/17604 "2026-02-13T23:16:25Z")
We break up expense payments for each property, and for the type of expense. This is to make it easier in doing accounting later to not have to re-figure out what happened and do all the splits. So for sake of argument… --- ## [Stessa Changes Rent Collection](https://community.stessa.com/t/stessa-changes-rent-collection/17535)
**Author:** [@peter](https://community.stessa.com/u/peter)\ **Replies:** 13\ **Last updated:** [February 9, 2026, 3:54am UTC](https://community.stessa.com/t/stessa-changes-rent-collection/17535 "2026-02-09T03:54:56Z")
To me this is pretty concerning. Stessa has got a new payment processor and how things are showing up in the transactions page is pretty disappointing. Take a look at this screenshot from my ledger. I’ve been informed… --- ## [Tenant Rent Payment Signup Link Is Confusing](https://community.stessa.com/t/tenant-rent-payment-signup-link-is-confusing/17553)
**Author:** [@ethan.d.anderson](https://community.stessa.com/u/ethan.d.anderson)\ **Replies:** 0\ **Last updated:** [November 26, 2025, 1:58am UTC](https://community.stessa.com/t/tenant-rent-payment-signup-link-is-confusing/17553 "2025-11-26T01:58:11Z")
The link in the invitation email that is sent to tenants for online rent payment sends them to the LOGIN screen of the app, which is confusing. Should send them to the SIGNUP screen. Feature request: Even better would b… --- ## [Month to Month - No data field to end Month to Month tenancy](https://community.stessa.com/t/month-to-month-no-data-field-to-end-month-to-month-tenancy/17543)
**Author:** [@pbrey1](https://community.stessa.com/u/pbrey1)\ **Replies:** 1\ **Last updated:** [October 31, 2025, 12:30pm UTC](https://community.stessa.com/t/month-to-month-no-data-field-to-end-month-to-month-tenancy/17543 "2025-10-31T12:30:05Z")
I can not find a data field to enter the termination date (move out date) for a tenant on a month to month contract. Im stuck on how to terminate this tenant so I can add the new one. I do not want to delete the prio… --- ## [Unable to receive insurance payout from Mercury, Thread not recognized](https://community.stessa.com/t/unable-to-receive-insurance-payout-from-mercury-thread-not-recognized/17537)
**Author:** [@peter](https://community.stessa.com/u/peter)\ **Replies:** 0\ **Last updated:** [October 8, 2025, 8:40pm UTC](https://community.stessa.com/t/unable-to-receive-insurance-payout-from-mercury-thread-not-recognized/17537 "2025-10-08T20:40:07Z")
I know that Thread bank works with all 5 of our mortgages for direct debit and other things but we recently had an insurance loss and Mercury doesn’t recognize thread bank. See screenshot below. This is disappointing b… --- ## ["rent payment has failed" issue](https://community.stessa.com/t/rent-payment-has-failed-issue/17531)
**Author:** [@igor.kuvychko](https://community.stessa.com/u/igor.kuvychko)\ **Replies:** 2\ **Last updated:** [October 2, 2025, 3:00am UTC](https://community.stessa.com/t/rent-payment-has-failed-issue/17531 "2025-10-02T03:00:06Z")
My tenant was paying via Stessa for several months (since I joined in June) with no issues. Today he was unable to complete the payment - he is getting “rent payment has failed” message. He tried multiple times to re-add… --- ## [Late fee not applying automatically](https://community.stessa.com/t/late-fee-not-applying-automatically/17521)
**Author:** [@xd6sgb2y7x](https://community.stessa.com/u/xd6sgb2y7x)\ **Replies:** 0\ **Last updated:** [September 23, 2025, 1:57am UTC](https://community.stessa.com/t/late-fee-not-applying-automatically/17521 "2025-09-23T01:57:41Z")
The late fee should apply automatically after the grace period and no payment recorded right? because it is not doing it for me. --- ## [Bulk editing transactions by unit not working. No changes after saving](https://community.stessa.com/t/bulk-editing-transactions-by-unit-not-working-no-changes-after-saving/17519)
**Author:** [@matt.deltahomes](https://community.stessa.com/u/matt.deltahomes)\ **Replies:** 0\ **Last updated:** [September 22, 2025, 3:28pm UTC](https://community.stessa.com/t/bulk-editing-transactions-by-unit-not-working-no-changes-after-saving/17519 "2025-09-22T15:28:21Z")
When I select multiple transactions, click Edit, choose Unit, and Save, nothing changes. Tried Chrome, Firefox and Safari. Single transaction edits work, and assigning multiple transactions to a specific property also wo… --- ## [Security Deposit button not working](https://community.stessa.com/t/security-deposit-button-not-working/17127)
**Author:** [@grovemomma37](https://community.stessa.com/u/grovemomma37)\ **Replies:** 3\ **Last updated:** [August 8, 2025, 4:38pm UTC](https://community.stessa.com/t/security-deposit-button-not-working/17127 "2025-08-08T16:38:16Z")
There is no functional link to add the security deposit on the Leases and Tenants page, and no option to add security deposit in the payments for the Transactions page. --- ## [Virtual Debit Card Transactions Getting Rejected](https://community.stessa.com/t/virtual-debit-card-transactions-getting-rejected/17468)
**Author:** [@brianpalmer123](https://community.stessa.com/u/brianpalmer123)\ **Replies:** 0\ **Last updated:** [August 2, 2025, 4:04pm UTC](https://community.stessa.com/t/virtual-debit-card-transactions-getting-rejected/17468 "2025-08-02T16:04:30Z")
In the last week, a few of my debit card transactions have been declined. They were under the $5k limit and there was sufficient funds in the associated cash management account. I double and triple checked that the car… --- ## [Duplicate entry import](https://community.stessa.com/t/duplicate-entry-import/17169)
**Author:** [@artimtijabras](https://community.stessa.com/u/artimtijabras)\ **Replies:** 2\ **Last updated:** [July 15, 2025, 10:16am UTC](https://community.stessa.com/t/duplicate-entry-import/17169 "2025-07-15T10:16:07Z")
Hi, I am, getting a lot of entries with duplication. imported twice! Please can you tell me how to avoid --- ## [Duplicated transactions](https://community.stessa.com/t/duplicated-transactions/17183)
**Author:** [@jason4](https://community.stessa.com/u/jason4)\ **Replies:** 3\ **Last updated:** [July 14, 2025, 3:41am UTC](https://community.stessa.com/t/duplicated-transactions/17183 "2025-07-14T03:41:58Z")
Pretty much every transactions except a few are duplicated. I had no problem with duplication when I imported all my transactions upon setting up my account but now that the bank accounts are downloaded automatically, t… --- ## [Scanned Transaction Amount Changes After Saving](https://community.stessa.com/t/scanned-transaction-amount-changes-after-saving/17340)
**Author:** [@tlatuga](https://community.stessa.com/u/tlatuga)\ **Replies:** 0\ **Last updated:** [June 21, 2025, 2:12pm UTC](https://community.stessa.com/t/scanned-transaction-amount-changes-after-saving/17340 "2025-06-21T14:12:55Z")
I just experienced that after scanning a receipt/invoice/document, upon saving, the dollar amount decrements by $0.01. Here is a portion of my scanned document. Handwritten check for $2146.24 Here is the amount that… --- ## [Future tenancy, security deposit can no longer be set](https://community.stessa.com/t/future-tenancy-security-deposit-can-no-longer-be-set/16597)
**Author:** [@normandrental](https://community.stessa.com/u/normandrental)\ **Replies:** 10\ **Last updated:** [June 16, 2025, 4:21pm UTC](https://community.stessa.com/t/future-tenancy-security-deposit-can-no-longer-be-set/16597 "2025-06-16T16:21:44Z")
This function was working well before. But not today.. There is no longer possible to enter a security deposit for a future tenancy. --- ## [Unable to assign property to connected accounts](https://community.stessa.com/t/unable-to-assign-property-to-connected-accounts/17051)
**Author:** [@keolaho](https://community.stessa.com/u/keolaho)\ **Replies:** 1\ **Last updated:** [June 15, 2025, 9:17pm UTC](https://community.stessa.com/t/unable-to-assign-property-to-connected-accounts/17051 "2025-06-15T21:17:44Z")
I am unable to assign my property to the connected accounts. Accounts from Chase and WellsFargo are connected. In the edit account section, Import preference is set to Import Automatically. After selecting the property, … --- ## [Schedule of Real Estate Owned Report doesn't include the mortgage payment](https://community.stessa.com/t/schedule-of-real-estate-owned-report-doesnt-include-the-mortgage-payment/17221)
**Author:** [@b1brocks](https://community.stessa.com/u/b1brocks)\ **Replies:** 0\ **Last updated:** [June 5, 2025, 1:34am UTC](https://community.stessa.com/t/schedule-of-real-estate-owned-report-doesnt-include-the-mortgage-payment/17221 "2025-06-05T01:34:43Z")
I currently have 3 rental properties tracked in Stessa. 2 of them have a mortgage and the other does not. Of the two with a mortgage, both have the mortgage details input manually on the individual property details pag… --- ## [Chat Box Sticking](https://community.stessa.com/t/chat-box-sticking/17174)
**Author:** [@jurassictutu](https://community.stessa.com/u/jurassictutu)\ **Replies:** 0\ **Last updated:** [May 28, 2025, 8:37pm UTC](https://community.stessa.com/t/chat-box-sticking/17174 "2025-05-28T20:37:02Z")
Over the past month I’ve noticed that the help chat box not only sticks (it doesn’t minimize) but it also creates duplicate boxes on top of one another. The only way to fix it is to close the tab. Logging out and loggin… --- ## [Can't save transaction on desktop](https://community.stessa.com/t/cant-save-transaction-on-desktop/17167)
**Author:** [@henriloh](https://community.stessa.com/u/henriloh)\ **Replies:** 0\ **Last updated:** [May 28, 2025, 1:51am UTC](https://community.stessa.com/t/cant-save-transaction-on-desktop/17167 "2025-05-28T01:51:31Z")
On desktop i cannot edit or save a transaction. Save button not activating and cancel causes discard. tried deleting and creating a new transaction and still wasn’t able to save. Had to edit in mobile to save. --- ## [Property Notes Disappear](https://community.stessa.com/t/property-notes-disappear/16672)
**Author:** [@david5](https://community.stessa.com/u/david5)\ **Replies:** 1\ **Last updated:** [May 7, 2025, 3:11pm UTC](https://community.stessa.com/t/property-notes-disappear/16672 "2025-05-07T15:11:54Z")
When viewing a property in the property menu, and navigating from Leases to Financials then back to Overview from any of these tabs, the property notes disappear. They re-appear once I do a reload of the window/screen. [Next page](https://community.stessa.com/c/bug-reports/9.md?page=1)