# Uncategorized **URL:** https://community.stessa.com/c/uncategorized/1.md [Latest](https://community.stessa.com/latest.md) · [Categories](https://community.stessa.com/categories.md) --- ## [Stripe Identity Verification](https://community.stessa.com/t/stripe-identity-verification/17734)
**Author:** [@ts1456](https://community.stessa.com/u/ts1456)\ **Replies:** 1\ **Last updated:** [October 14, 2026, 4:21am UTC](https://community.stessa.com/t/stripe-identity-verification/17734 "2026-10-14T04:21:34Z")
I’m trying to go through the automated identity verification process as the final step to using a new cash management bank account that I created. There’s been a message in my phone browser window saying “Great! Checking… --- ## [Property Manager (Appfolio) accounts not syncing](https://community.stessa.com/t/property-manager-appfolio-accounts-not-syncing/13622)
**Author:** [@jonathan.l.richards1](https://community.stessa.com/u/jonathan.l.richards1)\ **Replies:** 8\ **Last updated:** [September 7, 2026, 4:31pm UTC](https://community.stessa.com/t/property-manager-appfolio-accounts-not-syncing/13622 "2026-09-07T16:31:21Z")
I have two property managers who both use Appfolio and the connections are no longer working. This month, I input my two-factor authentication and nothing happened. I logged out, waited a couple days, and still nothing.… --- ## [Cannot upload receipts](https://community.stessa.com/t/cannot-upload-receipts/17716)
**Author:** [@mbr4homes](https://community.stessa.com/u/mbr4homes)\ **Replies:** 0\ **Last updated:** [August 14, 2026, 1:24am UTC](https://community.stessa.com/t/cannot-upload-receipts/17716 "2026-08-14T01:24:39Z")
I am not able to get receipts (either pdf or jpeg). It worked for the first couple of receipts–until I ran out of free scans (I do not use Premium). Ideas? --- ## [Autopay status per resident view for lanlords](https://community.stessa.com/t/autopay-status-per-resident-view-for-lanlords/17707)
**Author:** [@chakra.realty](https://community.stessa.com/u/chakra.realty)\ **Replies:** 0\ **Last updated:** [June 27, 2026, 8:56pm UTC](https://community.stessa.com/t/autopay-status-per-resident-view-for-lanlords/17707 "2026-06-27T20:56:06Z")
Please add an autopay status indicator per resident in Rent Collection (e.g., ‘Autopay On’ or ‘Autopay Off’) so landlords can confirm autopay enrollment without relying on tenant confirmation.” --- ## [Cost Segregation study](https://community.stessa.com/t/cost-segregation-study/17706)
**Author:** [@frederickprimeproper](https://community.stessa.com/u/frederickprimeproper)\ **Replies:** 0\ **Last updated:** [June 25, 2026, 2:07am UTC](https://community.stessa.com/t/cost-segregation-study/17706 "2026-06-25T02:07:22Z")
Baselane is now including cost segregation study and full accounting/tracking related to it in its $20/mo subscription. Can Stessa include it in its subscription too? --- ## [DocuSign feature appears to be incomplete](https://community.stessa.com/t/docusign-feature-appears-to-be-incomplete/13495)
**Author:** [@jnnhrentals](https://community.stessa.com/u/jnnhrentals)\ **Replies:** 2\ **Last updated:** [May 12, 2026, 10:34pm UTC](https://community.stessa.com/t/docusign-feature-appears-to-be-incomplete/13495 "2026-05-12T22:34:42Z")
As one of the justifications for the paid “Pro” version of Stessa and most recently the price hike, you’ve included eSigning via DocuSign. I decided to try out this feature to attempt to save some money over a separate … --- ## [Renovation Cost after acquiring the property](https://community.stessa.com/t/renovation-cost-after-acquiring-the-property/17683)
**Author:** [@properties3me](https://community.stessa.com/u/properties3me)\ **Replies:** 1\ **Last updated:** [May 9, 2026, 8:03pm UTC](https://community.stessa.com/t/renovation-cost-after-acquiring-the-property/17683 "2026-05-09T20:03:12Z")
Is there a place in the dashboard to add the renovation costs to the cost of the acquisition? I do BRRRR and all of this renovation cost should be part of acquisition cost as well. Also, is there a place to add the origi… --- ## [Fees not showing in Resident Portal](https://community.stessa.com/t/fees-not-showing-in-resident-portal/17685)
**Author:** [@weomhomes](https://community.stessa.com/u/weomhomes)\ **Replies:** 0\ **Last updated:** [May 3, 2026, 6:36pm UTC](https://community.stessa.com/t/fees-not-showing-in-resident-portal/17685 "2026-05-03T18:36:14Z")
I am setting up an heating oil escrow account for all my tenants but as you can see from the screen shots, the fee is not showing under Resident Portal. What am I missing??? --- ## [Debit card transactions being DECLINED?](https://community.stessa.com/t/debit-card-transactions-being-declined/17655)
**Author:** [@brianpalmer123](https://community.stessa.com/u/brianpalmer123)\ **Replies:** 1\ **Last updated:** [April 24, 2026, 4:54pm UTC](https://community.stessa.com/t/debit-card-transactions-being-declined/17655 "2026-04-24T16:54:49Z")
Long time user here. Was notified by an insurance company i do business with that my April 1st property insurance auto-payments failed. Was surprised because the cash management accounts in question had plenty of funds… --- ## [Unable to view credit report even though is says ready to viewe](https://community.stessa.com/t/unable-to-view-credit-report-even-though-is-says-ready-to-viewe/17602)
**Author:** [@robbin\_kemp](https://community.stessa.com/u/robbin_kemp)\ **Replies:** 2\ **Last updated:** [April 16, 2026, 6:04pm UTC](https://community.stessa.com/t/unable-to-view-credit-report-even-though-is-says-ready-to-viewe/17602 "2026-04-16T18:04:33Z")
I had my potential client fill out the background check and she submitted it. It is now showing as “ready to view” on my dashboard but when I click on it, it just takes me to “listings”. What am I doing wrong? I need … --- ## [Auto categorize expenses based on item numbers in receipts from big box stores](https://community.stessa.com/t/auto-categorize-expenses-based-on-item-numbers-in-receipts-from-big-box-stores/17675)
**Author:** [@regalenterprisesllcs](https://community.stessa.com/u/regalenterprisesllcs)\ **Replies:** 0\ **Last updated:** [April 14, 2026, 3:16pm UTC](https://community.stessa.com/t/auto-categorize-expenses-based-on-item-numbers-in-receipts-from-big-box-stores/17675 "2026-04-14T15:16:11Z")
I tried to submit this feature request through the app, but it kept telling me to use the app and find a blue support circle, but I cannot find that blue support circle. Here’s the request: I would like for Stessa to lin… --- ## [Can't delete bank from deposit accounts page](https://community.stessa.com/t/cant-delete-bank-from-deposit-accounts-page/17674)
**Author:** [@mtdlee](https://community.stessa.com/u/mtdlee)\ **Replies:** 0\ **Last updated:** [April 13, 2026, 10:48pm UTC](https://community.stessa.com/t/cant-delete-bank-from-deposit-accounts-page/17674 "2026-04-13T22:48:01Z")
I originally set up Stessa with rents going to deposit account \[A\]. I later switched banks, and updated/added new bank \[B\] to receive all rent payments. However, when on the “deposit account”s tab, my old (closed) bank … --- ## [De link from Stessa](https://community.stessa.com/t/de-link-from-stessa/8407)
**Author:** [@clrafferty](https://community.stessa.com/u/clrafferty)\ **Replies:** 1\ **Last updated:** [April 13, 2026, 10:43pm UTC](https://community.stessa.com/t/de-link-from-stessa/8407 "2026-04-13T22:43:43Z")
How do I de link everything from Stessa? I wish to sever all comms between Stessa and my bank. --- ## [Problem with one of the Amex accounts suspect duplicate last 4 digits](https://community.stessa.com/t/problem-with-one-of-the-amex-accounts-suspect-duplicate-last-4-digits/17665)
**Author:** [@seaagal](https://community.stessa.com/u/seaagal)\ **Replies:** 0\ **Last updated:** [April 10, 2026, 9:14am UTC](https://community.stessa.com/t/problem-with-one-of-the-amex-accounts-suspect-duplicate-last-4-digits/17665 "2026-04-10T09:14:27Z")
Hello, I’ve been using Stessa for several years now and loving it, I can only imagine how difficult it must be to design and rune the app like that! But now I have a problem with one of my Amex credit cards accounts - I … --- ## [Solar panel grounding in rental properties – what’s your approach?](https://community.stessa.com/t/solar-panel-grounding-in-rental-properties-what-s-your-approach/17662)
**Author:** [@loureno643](https://community.stessa.com/u/loureno643)\ **Replies:** 0\ **Last updated:** [April 6, 2026, 10:33pm UTC](https://community.stessa.com/t/solar-panel-grounding-in-rental-properties-what-s-your-approach/17662 "2026-04-06T22:33:59Z")
Hi everyone, I’ve been exploring solar panel installations for rental properties and realized how critical proper bonding and grounding is for both safety and long-term performance. For those who have already installed s… --- ## [CANT FIND address](https://community.stessa.com/t/cant-find-address/17650)
**Author:** [@jamespetersjr](https://community.stessa.com/u/jamespetersjr)\ **Replies:** 0\ **Last updated:** [March 31, 2026, 7:04pm UTC](https://community.stessa.com/t/cant-find-address/17650 "2026-03-31T19:04:09Z")
My client just purchased this new townhouse and we cant find the address 5720 Schelton Place Mableton Ga --- ## [Add Income and Expense Category](https://community.stessa.com/t/add-income-and-expense-category/17645)
**Author:** [@randydmiddleton](https://community.stessa.com/u/randydmiddleton)\ **Replies:** 0\ **Last updated:** [March 24, 2026, 11:29pm UTC](https://community.stessa.com/t/add-income-and-expense-category/17645 "2026-03-24T23:29:33Z")
“Please add the ability to create custom income categories in Stessa, so users can track income types that aren’t in the current master list.” I would also want to ability to add Expense categories. --- ## [Interest Charges from Credit Card Purchases](https://community.stessa.com/t/interest-charges-from-credit-card-purchases/14257)
**Author:** [@tammie.pmgr](https://community.stessa.com/u/tammie.pmgr)\ **Replies:** 2\ **Last updated:** [March 14, 2026, 4:59pm UTC](https://community.stessa.com/t/interest-charges-from-credit-card-purchases/14257 "2026-03-14T16:59:48Z")
What is the best way to categorize interest from credit cards? Admin- \[Bank Fees\] does not seem appropriate because it is not a bank fee. Mortgage & Loans - \[Other Interest\] seems like maybe but it’s really not clear. Ar… --- ## [Quarterly additional payments](https://community.stessa.com/t/quarterly-additional-payments/17608)
**Author:** [@rich.pellizzi](https://community.stessa.com/u/rich.pellizzi)\ **Replies:** 1\ **Last updated:** [February 6, 2026, 11:00am UTC](https://community.stessa.com/t/quarterly-additional-payments/17608 "2026-02-06T11:00:25Z")
can I add and track a quarterly payment for water usage? --- ## [Can't upload receipt](https://community.stessa.com/t/cant-upload-receipt/16872)
**Author:** [@itlevac](https://community.stessa.com/u/itlevac)\ **Replies:** 5\ **Last updated:** [January 28, 2026, 4:21pm UTC](https://community.stessa.com/t/cant-upload-receipt/16872 "2026-01-28T16:21:24Z")
as of today, I can’t upload receipts to stessa? I’am using the Pro version and it always worked flawlessly before. --- ## [Does Stessa ever respond to requests?](https://community.stessa.com/t/does-stessa-ever-respond-to-requests/17605)
**Author:** [@sharples8898](https://community.stessa.com/u/sharples8898)\ **Replies:** 1\ **Last updated:** [January 28, 2026, 11:01am UTC](https://community.stessa.com/t/does-stessa-ever-respond-to-requests/17605 "2026-01-28T11:01:43Z")
I see many going back years, for example a category for business vehicle expenses, that just seem to be ignored! --- ## [Cash purchase but there is a Debt on property](https://community.stessa.com/t/cash-purchase-but-there-is-a-debt-on-property/17603)
**Author:** [@l1ops](https://community.stessa.com/u/l1ops)\ **Replies:** 2\ **Last updated:** [January 26, 2026, 6:07pm UTC](https://community.stessa.com/t/cash-purchase-but-there-is-a-debt-on-property/17603 "2026-01-26T18:07:57Z")
I entered a new property I purchased for cash. At dashboard, under Net Worth I see that there is a Debt. I have no idea where it is coming from - I have no debt on this property. I am a new user and no idea how to resol… --- ## [Stessa receipts](https://community.stessa.com/t/stessa-receipts/17598)
**Author:** [@johnxliang](https://community.stessa.com/u/johnxliang)\ **Replies:** 0\ **Last updated:** [January 21, 2026, 4:01am UTC](https://community.stessa.com/t/stessa-receipts/17598 "2026-01-21T04:01:42Z")
I have been forwarding receipts to stessa from my email for the last two years and it has been working wonders. Lately I noticed all the amazon emails that i forward to receipts@stessa.com are being rejected. Has anybody… --- ## [Running Two Separate LLCs Under One Stessa Login (Investment LLC + Airbnb LLC)](https://community.stessa.com/t/running-two-separate-llcs-under-one-stessa-login-investment-llc-airbnb-llc/17597)
**Author:** [@yardworxlincoln](https://community.stessa.com/u/yardworxlincoln)\ **Replies:** 1\ **Last updated:** [January 19, 2026, 10:20am UTC](https://community.stessa.com/t/running-two-separate-llcs-under-one-stessa-login-investment-llc-airbnb-llc/17597 "2026-01-19T10:20:55Z")
I’m looking for guidance on the best way to structure this in Stessa. I own multiple rental properties under one LLC (investment / owner LLC). I’m in the process of moving all short-term rental operations into a separat… --- ## [Stessa Combining 2 different transactions](https://community.stessa.com/t/stessa-combining-2-different-transactions/17016)
**Author:** [@sharysplumbing](https://community.stessa.com/u/sharysplumbing)\ **Replies:** 1\ **Last updated:** [January 16, 2026, 1:08am UTC](https://community.stessa.com/t/stessa-combining-2-different-transactions/17016 "2026-01-16T01:08:58Z")
Posting here to see if anyone is having the same issues before chatting with support. I chose to import transactions from my bank and most of my tenants pay through the bank. However, I have some tenants that pay throug… --- ## [Prepaid Last month's rent categorized as rental income](https://community.stessa.com/t/prepaid-last-months-rent-categorized-as-rental-income/17588)
**Author:** [@jaiminswita](https://community.stessa.com/u/jaiminswita)\ **Replies:** 1\ **Last updated:** [January 3, 2026, 3:15pm UTC](https://community.stessa.com/t/prepaid-last-months-rent-categorized-as-rental-income/17588 "2026-01-03T15:15:23Z")
We have 2 rentals where the tenant paid first month’s rent, security deposit and last month’s rent. First month’s rent is categorized as rental income and security deposit is categorized as ‘Security Deposit’, but Stessa… --- ## [Unable to add apartments.com property management](https://community.stessa.com/t/unable-to-add-apartments-com-property-management/17586)
**Author:** [@billiem943](https://community.stessa.com/u/billiem943)\ **Replies:** 0\ **Last updated:** [December 31, 2025, 10:26pm UTC](https://community.stessa.com/t/unable-to-add-apartments-com-property-management/17586 "2025-12-31T22:26:05Z")
I am unable to add apartments.com to the property managers auto import section in the stessa app. How do I fix this and auto import? --- ## [Unconnected bank account](https://community.stessa.com/t/unconnected-bank-account/17580)
**Author:** [@apimsner](https://community.stessa.com/u/apimsner)\ **Replies:** 1\ **Last updated:** [December 23, 2025, 1:10am UTC](https://community.stessa.com/t/unconnected-bank-account/17580 "2025-12-23T01:10:38Z")
I have been using Stessa for over 5 years and back in the Spring one of my bank accounts is unable to connect. Nothing works, not refreshing, not fixing connection, tried to add a new bank account and still nothing. An… --- ## [Has anyone been having issues with "damaged" receipt files in Transactions page?](https://community.stessa.com/t/has-anyone-been-having-issues-with-damaged-receipt-files-in-transactions-page/17561)
**Author:** [@harthandhome](https://community.stessa.com/u/harthandhome)\ **Replies:** 1\ **Last updated:** [December 14, 2025, 10:54am UTC](https://community.stessa.com/t/has-anyone-been-having-issues-with-damaged-receipt-files-in-transactions-page/17561 "2025-12-14T10:54:02Z")
Since the new transactions page (the old one was soo much better, imo), we’ve had multiple, multiple receipt files become “damaged” and are unable to view or download them. This could obviously be a huge problem w/ taxes… --- ## [Mortgage Removal](https://community.stessa.com/t/mortgage-removal/17560)
**Author:** [@okst1960](https://community.stessa.com/u/okst1960)\ **Replies:** 0\ **Last updated:** [December 8, 2025, 3:39pm UTC](https://community.stessa.com/t/mortgage-removal/17560 "2025-12-08T15:39:21Z")
I don’t have a mortgage but I’m showing a mortgage balance even though I set the balance at zero. [Next page](https://community.stessa.com/c/uncategorized/1.md?page=1)