# Capital One External Account Integration

**URL:** <https://community.stessa.com/t/capital-one-external-account-integration/8341>\
**Category:** Setup & Support\
**Created:** [October 25, 2022, 8:45pm UTC](https://community.stessa.com/t/capital-one-external-account-integration/8341 "2022-10-25T20:45:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![millerpropllc](https://avatars.discourse-cdn.com/v4/letter/m/ba8739/32.png) [@millerpropllc](https://community.stessa.com/u/millerpropllc)\
**Post date:** [October 25, 2022, 8:45pm UTC](https://community.stessa.com/t/capital-one-external-account-integration/8341/1 "2022-10-25T20:45:49Z")

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My account with Capital One has been working fine for months if not years, but suddenly the connection isn’t working. I have tried reconnecting a handful of times for the past couple weeks but it doesn’t show any updates. The error displayed on Stessa is:

Unexpected Error - Your bank or lender returned an unknown error. Please try again in 24 hours.

I have tried that numerous times and after doing a successful login and authorization in Capital One once it returns to Stessa it snaps to the External Accounts page with that error. I also checked on the Capital One side and it does display Stessa as a “Linked App”. I tried un-linking and re-linking but experienced the same issue. Is there anything else I can do to restore transaction tracking functionality?

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**Author:** ![jamrakcompany](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@jamrakcompany](https://community.stessa.com/u/jamrakcompany)\
**Post date:** [October 26, 2022, 11:05pm UTC](https://community.stessa.com/t/capital-one-external-account-integration/8341/2 "2022-10-26T23:05:48Z")

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i have the exact same issue

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**Author:** ![millerpropllc](https://avatars.discourse-cdn.com/v4/letter/m/ba8739/32.png) [@millerpropllc](https://community.stessa.com/u/millerpropllc)\
**Post date:** [November 2, 2022, 8:33pm UTC](https://community.stessa.com/t/capital-one-external-account-integration/8341/3 "2022-11-02T20:33:41Z")

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Any update on this? Going on 3 weeks with the connection not working. I know for a fact there is another stessa account that my partner uses hooked up to his Capital One and his connection is working fine.