# External Bank Account No Longer supported? **URL:** \ **Category:** Setup & Support\ **Created:** [January 19, 2023, 6:09pm UTC](https://community.stessa.com/t/external-bank-account-no-longer-supported/9296 "2023-01-19T18:09:21Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![hangtengalveston](https://avatars.discourse-cdn.com/v4/letter/h/5f9b8f/32.png) [@hangtengalveston](https://community.stessa.com/u/hangtengalveston)\ **Post date:** [January 19, 2023, 6:09pm UTC](https://community.stessa.com/t/external-bank-account-no-longer-supported/9296/1 "2023-01-19T18:09:21Z")
My bank accounts are no longer linking - continual “fix it” alert, with “site not supported”. We had this problem a couple of months ago. I reached out to support and received this message “I took a look and I see that Yodlee is no longer supporting that bank account.” However, it then resolved itself and worked again for about a week. Now it’s been down for a month again. This wasn’t an issue for nearly 2 years. Any tips, suggestions, or solutions? ---
**Author:** ![datsure](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.stessa.com/datsure/32/732_2.png) [@datsure](https://community.stessa.com/u/datsure)\ **Post date:** [January 20, 2023, 9:54pm UTC](https://community.stessa.com/t/external-bank-account-no-longer-supported/9296/2 "2023-01-20T21:54:51Z")
This too is making me nervous as I can’t get my Captial One account to work either. ---
**Author:** ![willkoinvestments](https://avatars.discourse-cdn.com/v4/letter/w/ad7895/32.png) [@willkoinvestments](https://community.stessa.com/u/willkoinvestments)\ **Post date:** [June 23, 2023, 8:44pm UTC](https://community.stessa.com/t/external-bank-account-no-longer-supported/9296/3 "2023-06-23T20:44:33Z")
Not sure if you are still having this issue, but I was having a similar issue with Chase Business. Stessa email support said thier 3rd party vendor didnt work with Chase Business… which I thought was weird. I tried linking my bank account via the Stessa app (which logged into my Chase app) and it worked perfectly. Hopefully that will work for your bank. ---
**Author:** ![rkrichards10](https://avatars.discourse-cdn.com/v4/letter/r/ecd19e/32.png) [@rkrichards10](https://community.stessa.com/u/rkrichards10)\ **Post date:** [July 28, 2023, 5:53pm UTC](https://community.stessa.com/t/external-bank-account-no-longer-supported/9296/4 "2023-07-28T17:53:21Z")
Was your account linked, then all of the sudden it became unlinked? That’s what has happened to mine…but I can’t get it to link again. Did you have to unlink it manually then relink? I want to avoid that if possible bc I’m concerned it will import everything again double. I can’t get mine to relink, mine is a different bank than chase (much smaller) ---
**Author:** ![willkoinvestments](https://avatars.discourse-cdn.com/v4/letter/w/ad7895/32.png) [@willkoinvestments](https://community.stessa.com/u/willkoinvestments)\ **Post date:** [July 28, 2023, 6:08pm UTC](https://community.stessa.com/t/external-bank-account-no-longer-supported/9296/5 "2023-07-28T18:08:44Z")
My connection never unlinked so I never faced your issue. sorry! ---
**Author:** ![bbbcrvpark](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@bbbcrvpark](https://community.stessa.com/u/bbbcrvpark)\ **Post date:** [July 30, 2023, 5:29pm UTC](https://community.stessa.com/t/external-bank-account-no-longer-supported/9296/6 "2023-07-30T17:29:28Z")
I too have had this issue. I contacted customer service but the issue was not resolved and the final suggestion was to use their cash management banking. I am now exploring this which is going to be a bit of an effort. They don’t offer joint accounts and I am not sure where to see my account number and routing number to order checks. I also couldn’t figure out how to orders a debit card. I have had to reach out to customer service for additional information to get answers. I do like the program for tracking our rentals but the bank linking issues have been a disappointment. ---
**Author:** ![1140akard](https://avatars.discourse-cdn.com/v4/letter/1/b77776/32.png) [@1140akard](https://community.stessa.com/u/1140akard)\ **Post date:** [December 23, 2023, 8:10pm UTC](https://community.stessa.com/t/external-bank-account-no-longer-supported/9296/7 "2023-12-23T20:10:25Z")
This is happening on with my local credit union as they just enabled 2 factor authentication. I get stuck on the screen “Retrieving security information”. Is there a way to enable 2 factor Authentication to expect a code as part of the login process? ---
**Author:** ![playeronellc](https://avatars.discourse-cdn.com/v4/letter/p/58956e/32.png) [@playeronellc](https://community.stessa.com/u/playeronellc)\ **Post date:** [January 19, 2024, 12:23am UTC](https://community.stessa.com/t/external-bank-account-no-longer-supported/9296/8 "2024-01-19T00:23:51Z")
I’m experiencing the same thing: a bank account that was successfully linked for 4 years is now appearing with “Fix It” and “Site Not Supported”. Whenever I try to “Fix It” it tells me they are experiencing technical difficulties and to try again later. Like a previous poster stated, I’m concerned that if I unlink/relink I’ll get 1000s of double records.