Import from mortgage company not working - Security National

Hi Stessa Team,

Having an issue with importing transactions from one of my mortgage bank - Security National. Looks like it stopped importing 23 days ago.

I click the FixIt link, put in my username / password and all the security questions, and I get a success message that it’s going to work, but then nothing happens.

Link to the bank’s login: https://securitynational.loanadministration.com/

Thank you,
Robert