# Is it possible to get personal help from a person at Stessa
**URL:** https://community.stessa.com/t/is-it-possible-to-get-personal-help-from-a-person-at-stessa/11371
**Category:** Setup & Support
**Created:** [July 30, 2023, 9:59pm UTC](https://community.stessa.com/t/is-it-possible-to-get-personal-help-from-a-person-at-stessa/11371 "2023-07-30T21:59:04Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@ronaldnwood](https://community.stessa.com/u/ronaldnwood)
#### Post date: [July 30, 2023, 9:59pm UTC](https://community.stessa.com/t/is-it-possible-to-get-personal-help-from-a-person-at-stessa/11371/1 "2023-07-30T21:59:04Z")
Is it possible to get personal support from a person at Stessa?
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### Author:  [@jtgpropertiesllc](https://community.stessa.com/u/jtgpropertiesllc)
#### Post date: [July 31, 2023, 11:08pm UTC](https://community.stessa.com/t/is-it-possible-to-get-personal-help-from-a-person-at-stessa/11371/2 "2023-07-31T23:08:20Z")
The chat feature works well for me. They respond fairly quickly.
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### Author:  [@nhdowning](https://community.stessa.com/u/nhdowning)
#### Post date: [August 1, 2023, 6:42pm UTC](https://community.stessa.com/t/is-it-possible-to-get-personal-help-from-a-person-at-stessa/11371/3 "2023-08-01T18:42:34Z")
I have been trying for days and no answer. I wish they had phone support.
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### Author:  [@confluenceresourcegr](https://community.stessa.com/u/confluenceresourcegr)
#### Post date: [August 1, 2023, 8:26pm UTC](https://community.stessa.com/t/is-it-possible-to-get-personal-help-from-a-person-at-stessa/11371/4 "2023-08-01T20:26:40Z")
Unfortunately Stessa support is non-existent. I have been dealing with an issue with one of my External Account no longer synching with Stessa well over a month now & the person I have been in chat communications with has stopped responding to my chats. I guess you get what you pay for…. Disappointing & Frustrating.
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### Author:  [@mike3](https://community.stessa.com/u/mike3)
#### Post date: [October 14, 2023, 6:30pm UTC](https://community.stessa.com/t/is-it-possible-to-get-personal-help-from-a-person-at-stessa/11371/5 "2023-10-14T18:30:38Z")
Where is the chat function? I cannot find it… I have been waiting for weeks to have my cash management account approved; they had no problem, taking my money for Pro, but taking their sweet ass time to get me those features.
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### Author:  [@wendy1](https://community.stessa.com/u/wendy1)
#### Post date: [December 5, 2024, 4:44am UTC](https://community.stessa.com/t/is-it-possible-to-get-personal-help-from-a-person-at-stessa/11371/6 "2024-12-05T04:44:55Z")
it is posts like these that are preventing me from upgrading my account - i really need a software like this but i’m afraid this is not the one! is there another solution that has better support? i am not an accounting pro and need help some times getting setup and really need support from a human.
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### Author:  [@adamcoleshapiro](https://community.stessa.com/u/adamcoleshapiro)
#### Post date: [December 16, 2024, 7:41pm UTC](https://community.stessa.com/t/is-it-possible-to-get-personal-help-from-a-person-at-stessa/11371/7 "2024-12-16T19:41:07Z")
not to mention they’re are so many needed fixes and they’ll never know if they don’t check here or respond to our inquiries. it’s one thing to have no human support, but another to say you do and fail…
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### Author:  [@jwalk212](https://community.stessa.com/u/jwalk212)
#### Post date: [December 21, 2024, 4:07am UTC](https://community.stessa.com/t/is-it-possible-to-get-personal-help-from-a-person-at-stessa/11371/8 "2024-12-21T04:07:18Z")
Probably not. Keep an eye on the so called features and the accounting. Nothing remains accurate Also, the county’s do not populate correctly even though at some point I spoke to a human. I am really frustrated with this tonight.
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### Author:  [@dishawholdings](https://community.stessa.com/u/dishawholdings)
#### Post date: [December 24, 2024, 5:50pm UTC](https://community.stessa.com/t/is-it-possible-to-get-personal-help-from-a-person-at-stessa/11371/9 "2024-12-24T17:50:03Z")
I’ve been waiting for over a week for a response to my chat with nothing. The platform looks great, but if there is no support when things don’t work, it’s not a long term solution.
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### Author:  [@meritageinvestmentpa](https://community.stessa.com/u/meritageinvestmentpa)
#### Post date: [December 26, 2024, 10:45pm UTC](https://community.stessa.com/t/is-it-possible-to-get-personal-help-from-a-person-at-stessa/11371/10 "2024-12-26T22:45:36Z")
They do respond to chats and emails. They do give support. There have been many new features added in the last year or so, wish list items have been added. Sometimes there is an error but they do work on it.