# Missing Funds from Cash Management "Upgrade"

**URL:** <https://community.stessa.com/t/missing-funds-from-cash-management-upgrade/12435>\
**Category:** Setup & Support\
**Created:** [December 4, 2023, 9:56pm UTC](https://community.stessa.com/t/missing-funds-from-cash-management-upgrade/12435 "2023-12-04T21:56:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![c\_mrentals](https://avatars.discourse-cdn.com/v4/letter/c/9fc29f/32.png) [@c\_mrentals](https://community.stessa.com/u/c_mrentals)\
**Post date:** [December 4, 2023, 9:56pm UTC](https://community.stessa.com/t/missing-funds-from-cash-management-upgrade/12435/1 "2023-12-04T21:56:18Z")

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I did the upgrade on 11/20. We had a scheduled deposit arrive on 11/21 and I have not been able to get any response from Stessa on when my funds will be released. I can see them sitting in the now closed account through the online portal but have no way to withdraw or transfer those funds. At the moment we have close to $2,000 sitting with Stessa that we can’t access. Completely unacceptable.

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**Author:** ![agiang363](https://avatars.discourse-cdn.com/v4/letter/a/f05b48/32.png) [@agiang363](https://community.stessa.com/u/agiang363)\
**Post date:** [December 5, 2023, 2:25am UTC](https://community.stessa.com/t/missing-funds-from-cash-management-upgrade/12435/2 "2023-12-05T02:25:09Z")

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Same here. Last months interest is stuck in closed accounts.

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**Author:** ![238mapst](https://avatars.discourse-cdn.com/v4/letter/2/a9adbd/32.png) [@238mapst](https://community.stessa.com/u/238mapst)\
**Post date:** [December 7, 2023, 4:26pm UTC](https://community.stessa.com/t/missing-funds-from-cash-management-upgrade/12435/3 "2023-12-07T16:26:58Z")

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Same here, I just had a rent payment come in on 11/28 and it went to the closed account. I can’t transfer my money out!