# Tenant shows pass due but is not

**URL:** <https://community.stessa.com/t/tenant-shows-pass-due-but-is-not/5646>\
**Category:** Setup & Support\
**Created:** [March 6, 2022, 7:25pm UTC](https://community.stessa.com/t/tenant-shows-pass-due-but-is-not/5646 "2022-03-06T19:25:31Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![jrtazman17](https://avatars.discourse-cdn.com/v4/letter/j/22d042/32.png) [@jrtazman17](https://community.stessa.com/u/jrtazman17)\
**Post date:** [March 6, 2022, 7:25pm UTC](https://community.stessa.com/t/tenant-shows-pass-due-but-is-not/5646/1 "2022-03-06T19:25:31Z")

</div>

We have 3 tenants in a property and they are 100% current on all rent. Every month they are labeled as “past due” in the tenants/lease view but when I click on the pass due icon and go to their page specifically it says “current”. How can I correct this.

---

<div class="post-metadata">

**Author:** ![anthony.r.bahl](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@anthony.r.bahl](https://community.stessa.com/u/anthony.r.bahl)\
**Post date:** [March 20, 2022, 6:13pm UTC](https://community.stessa.com/t/tenant-shows-pass-due-but-is-not/5646/2 "2022-03-20T18:13:36Z")

</div>

I’m also having this issue. Attached screenshot showing transaction log, dates, ect and that it still says Rent is due even though they’re caught up.

 ![Error](https://canada1.discourse-cdn.com/flex032/uploads/stessa/original/1X/3b5e658d96eeed1df0bc4b680eee711f63bc3802.png)

---

<div class="post-metadata">

**Author:** ![devin](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.stessa.com/devin/32/8_2.png) [@devin](https://community.stessa.com/u/devin)\
**Post date:** [March 22, 2022, 2:12am UTC](https://community.stessa.com/t/tenant-shows-pass-due-but-is-not/5646/3 "2022-03-22T02:12:23Z")

</div>

In the provided screenshot, your tenant is showing a past due balance of $600, most likely because you have not logged the receipt of the security deposit on your [Transactions page](https://app.stessa.com/transactions). When you set up a new tenant and input a Security Deposit, that generates a charge on the tenant ledger. If you don’t want to record the receipt of the security deposit on your Transactions page, you can simply issue a “credit” for it by clicking “Add a Charge” and changing the entry to a credit. Hope that helps!

---

<div class="post-metadata">

**Author:** ![devin](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.stessa.com/devin/32/8_2.png) [@devin](https://community.stessa.com/u/devin)\
**Post date:** [March 22, 2022, 2:16am UTC](https://community.stessa.com/t/tenant-shows-pass-due-but-is-not/5646/4 "2022-03-22T02:16:52Z")

</div>

@jrtazman17 Are you still having this problem? I just checked your account and it appears the status flags on your [Leases & Tenants page](https://app.stessa.com/web/leases) now match what’s on your tenant details pages. The one that shows past due is the result of a missing security deposit payment. You’ll need to either log this on your Transactions page or issue a credit directly on the tenant ledger.

---

<div class="post-metadata">

**Author:** ![anton](https://avatars.discourse-cdn.com/v4/letter/a/d9b06d/32.png) [@anton](https://community.stessa.com/u/anton)\
**Post date:** [June 6, 2023, 6:15pm UTC](https://community.stessa.com/t/tenant-shows-pass-due-but-is-not/5646/5 "2023-06-06T18:15:51Z")

</div>

When i add a charge for water for example $200, and then add a payment for 200 for water, the tenant account still shows due. can you please fix this asap