# Thread Bank not replying to email support

**URL:** <https://community.stessa.com/t/thread-bank-not-replying-to-email-support/12461>\
**Category:** Setup & Support\
**Created:** [December 6, 2023, 10:37pm UTC](https://community.stessa.com/t/thread-bank-not-replying-to-email-support/12461 "2023-12-06T22:37:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![lease](https://avatars.discourse-cdn.com/v4/letter/l/d26b3c/32.png) [@lease](https://community.stessa.com/u/lease)\
**Post date:** [December 6, 2023, 10:37pm UTC](https://community.stessa.com/t/thread-bank-not-replying-to-email-support/12461/1 "2023-12-06T22:37:55Z")

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I have emailed customerservice@thread.bank as stated on the Cash Management page and have not received a response in over 2 weeks.

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**Author:** ![tndmproperties](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.stessa.com/tndmproperties/32/548_2.png) [@tndmproperties](https://community.stessa.com/u/tndmproperties)\
**Post date:** [January 2, 2024, 8:59pm UTC](https://community.stessa.com/t/thread-bank-not-replying-to-email-support/12461/2 "2024-01-02T20:59:17Z")

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Any response yet? I am struggling with initial setup of my first Thread Bank account and starting to have second thoughts.