Trying to refresh account but nothing shows on security modal pop-up

Stessa has been unable to login to my bank for 2 months. I’ve been trying to refresh it and every time I try, it loads a modal pop-up box with a text feed and a countdown timer as though I’m supposed to enter something, maybe the answer to a security question but there is no question, there’s nothing. Check out the attached screen shots for more detail.

  • Chad!

Screen Shot 2020-07-25 at 8.28.48 PM|434x500