# Unable to connect bank account

**URL:** <https://community.stessa.com/t/unable-to-connect-bank-account/11758>\
**Category:** Setup & Support\
**Created:** [September 13, 2023, 9:14pm UTC](https://community.stessa.com/t/unable-to-connect-bank-account/11758 "2023-09-13T21:14:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![5geninvestments](https://avatars.discourse-cdn.com/v4/letter/5/3da27b/32.png) [@5geninvestments](https://community.stessa.com/u/5geninvestments)\
**Post date:** [September 13, 2023, 9:14pm UTC](https://community.stessa.com/t/unable-to-connect-bank-account/11758/1 "2023-09-13T21:14:25Z")

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I have a persistent “fix it” error for connecting to my bank account and I have been unable to get a reply from Stessa Customer Service via email or message for the past 3 days. When I try to login to the bank account, I get “we are experiencing technical difficulties, please try again later”. When I view the bank in the Settings page, I get “Site Blocked - Your bank or lender’s site is being blocked for unknown reasons. Please try again in 24 hours.”

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**Author:** ![jbchuk](https://avatars.discourse-cdn.com/v4/letter/j/ecc23a/32.png) [@jbchuk](https://community.stessa.com/u/jbchuk)\
**Post date:** [October 10, 2023, 1:03am UTC](https://community.stessa.com/t/unable-to-connect-bank-account/11758/2 "2023-10-10T01:03:14Z")

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This exact scenario is happening to me now…Have you been able to “fix it” and if so, please share!!!

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**Author:** ![tammie.pmgr](https://avatars.discourse-cdn.com/v4/letter/t/c89c15/32.png) [@tammie.pmgr](https://community.stessa.com/u/tammie.pmgr)\
**Post date:** [October 10, 2023, 7:30pm UTC](https://community.stessa.com/t/unable-to-connect-bank-account/11758/3 "2023-10-10T19:30:38Z")

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It happened to me too. I was just able to reconnect with [fix it] and my transactions populated.

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**Author:** ![jbchuk](https://avatars.discourse-cdn.com/v4/letter/j/ecc23a/32.png) [@jbchuk](https://community.stessa.com/u/jbchuk)\
**Post date:** [October 10, 2023, 11:05pm UTC](https://community.stessa.com/t/unable-to-connect-bank-account/11758/4 "2023-10-10T23:05:28Z")

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I think mine is actually working now!!! One thing my bank tech support had me try was to clear the search history on my browser. I think I that was part of the issue.