I’m using the rental applications feature for the first time. An applicant started filling out the applicant form, and her husband entered himself as a separate applicant on the same application.
We said they could save some money and pay for a credit check only for him. They have both completed the applicant forms, but Stessa is saying the application is incomplete. We’re thinking this is because she didn’t do the credit check, but we don’t know for sure.
I asked her to try deleting herself as one of the applicants, and she can’t figure out how. We are unable to approve or deny the application. Those boxes are grayed out because the application is still incomplete. We aren’t sure what to do.
Feedback is welcome. Thanks!