I had my potential client fill out the background check and she submitted it. It is now showing as “ready to view” on my dashboard but when I click on it, it just takes me to “listings”. What am I doing wrong? I need to make a decision today! Thanks
Same issue. Unable to open screening report.
Hi Laura,
Chris from Stessa engineering here.
Thanks for flagging this! It looks like our support team connected with you via Intercom this morning and got things sorted — the issue was related to pop-up blockers preventing the report from opening. Glad you’re all set now!
If you run into any other issues, feel free to reach out via Intercom anytime.