Cenlar import to Stessa not working

I have a mortgage through Cenlar and I am trying to set up the statements to auto-import into Stessa. But I keep getting a “Fix it” link and if I click on that, it says “Action required at Cenlar FSB-Hmm. It looks like Cenlar FSB needs you to do something. We don’t know what that is, but we can’t update your account until you visit the site.”

When I log into my Cenlar account though, I don’t see any issues. Please advise. Thank you.