Is it possible to get personal help from a person at Stessa

Is it possible to get personal support from a person at Stessa?

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The chat feature works well for me. They respond fairly quickly.

I have been trying for days and no answer. I wish they had phone support.

Unfortunately Stessa support is non-existent. I have been dealing with an issue with one of my External Account no longer synching with Stessa well over a month now & the person I have been in chat communications with has stopped responding to my chats. I guess you get what you pay for…. Disappointing & Frustrating.