Security deposit listed as Charge for some tenants and Payment for others
I need help figuring out why security deposits are listed differently on the “Leases & Tenants” page - despite the fact that I followed the exact same process entering the deposits: “Money In”, under category “Security Deposits”, specific to the unit/tenant.
Same problem as here:
I followed the instructions in the reply.
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Security deposit charges on the Leases & Tenants page ledger are generated from the Security Deposit field on that same page. Security deposit payments, on the other hand, are sourced from the Transactions page. To the extent you have a mismatch, you may need to add the original security deposit payment as a
“Money In” line item on the Transactions page and then also assign it to the correct Property, Unit, and Tenancy.
I’m having the exact same issue. I have a house divided up into three units and three tenants. For one tenant, adding a security deposit in the Leases & Tenants page creates a charge, leaving the tenant’s account permanently past due. For the two other tenants, entering a security deposit the exact same way does not affect their balance. It makes no sense. Is this a bug or is there a solution?