Stessa Combining 2 different transactions

1

Posting here to see if anyone is having the same issues before chatting with support.

I chose to import transactions from my bank and most of my tenants pay through the bank. However, I have some tenants that pay through checks and money orders.

I noticed that Stessa combines transactions if they have the same amount. Example, Tenant A pays $2000 with money order and it gets recorded manually. Tenant B pays $2000 directly to the bank account and it gets imported to Stessa. Instead of Stessa creating a new transaction, it combines Tenant A’s payment with Tenant B’s payment.

It is starting to become a huge inconvenience. Has anyone gone through this issue?

2

I have had a similar issue with every AppFolio transaction imported since May of 2025.

I am seeing 2-3 transactions all collapsing/combining into one transaction, and I have to manually separate each one. I am now preparing my YE statements for 2025 and realize that to be sure I haven’t made any mistakes correcting these combined transactions, I should probably go through EVERY SINGLE transaction and doublecheck them to be sure everything is correct. I am in contact with support, but the only thing I am hearing is that they are still working on it.