External bank connection problems [2025]

I still dont have a solution to these connection issues. It would be a real pain to have to move my entire portfolio to a new platform but I am seriously considering it given the instability of the bank connections. I am now going on 4 weeks without being able to update my main business checking connection. Unacceptable way for managing bookkeeping.

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Devin - To confirm, are you suggesting to disconnect from all bank connections and upload csv file manually? Given it’s tax season, I cannot wait for the ‘broken connections’ issue to be fixed. And will it ever be fixed because as you stated the connections rely on third-party aggregators?

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Yes, I think he’s suggesting we manually import. My connection has been broken for over 2 months with no progress and minimal response, so I’ve resorted to manual imports. It’s honestly pretty easy but diminishes the value of the platform and I haven’t been offered a discount or solution otherwise.

pbiproperties- Thank you, appreciate your response. And I agree with you on the value…paying $35 to manually import every month does not seem ideal.

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Depending on the bank it might have been fixed. STESSA has made alot of improvements to connecting to banks, credit cards and etc. Some banks still do not work.

Depending on the bank it might have been fixed. STESSA has made alot of improvements to connecting to banks, credit cards and etc. Some banks still do not work. Try refreshing or click the Fix It button.

Same bank connection issues and yes a Real Problem. I only had an initial download in February, then none since, I did a manual download but only partial transactions came through. I unfortunately will have to look at a different software/PM company to work with. Stessa was a complete help until this problem-Boohoo.

My transactions have not worked since November. There is no longer a ‘chat,’ option on my main page. How do I get help? Something has changed, either with my bank or with Stessa, not sure which. The connection dialog is very different from what it was, looks like a new provider for Stessa.

It is mid May, I have taxes to complete and the platform I have relied on for a few years is now very broken. So many transactions missing, and I just found a flaw that deleted an entire page of transactions, when I only wanted to delete ONE. Nice!

I have enjoyed Stessa and would like to continue. I can muddle through the missing transactions from '24, but seven months of missing transactions?

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Your best bet at this point is going to be to manually load the transactions. You’ll have to export the transactions from your bank amount then import into stessa transactions tab. It’s actually fairly easy once you figure it out, although not as convenient as the automated process.

Im in the same situation - linked bank transactions dont download, but for one 1of my several accounts. It’s very inconsistent. It also appears Stessa uses moneykit.com now as the 3rd party aggregator, not plaid. So, I am guessing the new provider is the weak link. Stessa may have switched for umpteen reasons but the fact of the matter is that all of this used to work really really well, at least 3 years prior because that was my experience. Now, it’s been broken for many paying customers (for many months, at that) and it doesn’t appear to be improving. I hate to say it but it may be time for me to get thru 2024 taxes and start looking for a new platform. ugh!

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I have been facing issues since the start of June connecting to my bank. As a result, I am having a difficult time tracking things. The connection seems to succeed but then suddenly the next time I log in, I have to “fix” the connection again. And none of the transactions are showing up in the transaction page even the summary in the “connected accounts” page says all the transactions were imported. This seems like a mess. I am going to see if there’s a way to manually pull in the accounts.

Chase is one of the biggest banks in the country and even that isn’t importing correctly no matter how many times I update my login details or refresh my accounts.

I am having problems with Bank of America accounts as well. It didn’t fix after the new aggregator. I may have to leave the platform as well. So much hassle!