My bank connection has not updated in 4 weeks, when I try to refresh the account it responds :
“Titan Bank - Business accounts are currently being refreshed.
Please try refreshing again in some time.”
The Stessa setting is on Import Automatically.
And never updates.
dave
2 Likes
Same issue David. The bank connections don’t seem to be working properly. I’m having a similar issue with NBT Bank where every time I login it says to Fix it. I re-enter the login credentials, it takes them but nothing happens. I hit refresh accounts, it goes through the motions, it says it’s been updated but nothing happens. Very frustrating. I really don’t want to have to do manual entries but not sure how much longer I can wait. Ugh.
1 Like
I am also having the same issue. I’m using Old National. When I first logged in, it said I needed to fix the connection. It “tried” to connect for over 15 minutes. I exited then logged in using Chrome, but the data would not “Refresh”. I’ve only had the account(s) connected since November – this is the third time the connection has broken but the first time it would not self - correct. Any suggestions will be greatly appreciated.
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How do we get someone from Stessa/Roofstock to chime in here?
3 Likes
I’m having the same problem. Set up a new account through EVER Bank and it won’t connect. Bank of America was not a problem for me, but this lesser known new bank, seems to be. How can we contact support directly? I need to get this fixed.
I ended up connecting my “Titan Bank - Business accounts” account again and that did bring in the latest set of transactions. I now have the connection set to “Import Manually” and plan to do a manual import on a monthly basis going forward…wish me luck!
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I am facing these same issues. My bank, Central Bank, seems to half connect. Stessa says it updated transactions, the balance of my account matches, but when you look for the transactions, nothing has imported since 7/24/24? Stessa reports on the connections page the transactions have been downloaded. Of course I’ve sent a message thru the chat…zero response. Frustrating.
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I did want to follow up to this to say that Stessa support did eventually fix this issue. Hope others had the same results.
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Same. My bank may have upgraded it’s authentication protocol for authorized devices and browsers.
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Try refreshing or clicking the Fix it Button
I keep trying that !
Send an email to support@stessa.com
send an email to Stessa@support.com