Fire the management

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1

JLL Spark needs to take a closer look at the incompetent management at Stessa and their inability to address ongoing issues with data aggregation, lacking “banking” interface and useless customer service. Yet, the fee nearly doubled.

  1. How can a real estate platform not be able to import mortgage info from loan servicers? Yet, companies like Fidelity Investments that use different aggregator have no problem connecting to loan servicers, downloading data and keeping the connection working?
  2. “Banking” interface to track transactions is very troubling. I had pending transactions disappear to reappear later. There is no account ledger to see how the balance is determined and if any transfers are already reflected or not.

Stessa needs a new, consumer centric management with experienced board oversight.

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2

We are sorry to hear about your experience and take your concerns seriously, as it is not the level of service we strive to provide.

Regarding your feedback about mortgage information from loan services, we have shared this with our product managers and understand how beneficial this enhancement would be. For your transaction issues, transactions should not disappear, so we will investigate this further.

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