Got late fee added on the 1st day of the month, guess I forgot to select the correct days when setting up rent collection, seems there is no way to adjust the late fee settings now? Please advice, thank you.
Apologies for the inconvenience. I’ll have a team member reach out to you shortly to assist.
Any update on this please?
@dude61 I’ll try to assist. Just to be clear, I am just a fellow investor and platform user. I am not formal Stessa tech support.
Are you attempting to adjust your ledger moving forward or correct a charge that is outstanding with an actual tenant? Here are a few suggestions to see what may fix your problem.
Adjust your rent. Within Leases & Tenants screen, there is “Rent History” on the right hand side. Click adjust rent. Make a change to your grace period.
If the late fee has already applied itself to your ledger. You can offset it with a credit:
Hope that helps
-Tom