Hello, I’m new to Stessa. I have Short term rentals that pay my LLC via PayPal. Since I use my main business checking for other properties which are not in my SRT portfolio, I decided to import the data from PayPal via a CSV file. I watched Devan’s video, so I understand that the format has to be precise to upload. I have my properties named exactly like they are in Stessa but it keeps erroring out saying it doesn’t recognize the property name. I have a few entries that don’t have property names because they are general in nature. Any idea what is the cause of this issue or how to resolve it?
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For anyone else receiving this same error:
I was receiving the same error from my csv file import attemps- Property Name not recognized. It seems to have broken sometime in the last 2 weeks, because 2 weeks ago, I had a successful import, this week, I get the property error. I even tried using the same file that was successful 2 weeks ago and that didn’t work either.
Fast forward, I tried several different combinations of the drop-downs on the import page and if I select “Not/Sure Multiple Properties” in the “Assign to Properties” drop-down, it works and then assigns the transaction to the correct property listed in the property column of my csv.
I suspect Stessa updates their code without proper unit testing, so that different features randomly break. I like Stessa, and have been using it for many years, but these random issues will drive me to a different solution. There doesn’t seem to be a way contact support directly and they removed chat support… not good.