Bank sync lost when update occurred HELP


For the past month i have had an issue with stessa not being able to sync with my bank institution, which is Busey Bank. Recently the bank had updated its entire online/app system but i was told that engineers were on a correction for it, since then i have not heard back from anyone with any advice or solution. I love this software but am starting to fall behind on my record keeping. Does anyone have any insight on how this can be solved?