My properties and transactions are missing

I opened an account with Stessa in August. I setup my properties and linked all my bank accounts. I categorized my transactions through December.

When I logged in during January - all my properties and transactions are completely gone. Stessa website just keeps asking me to add a property. I went ahead an added a property just to get to the dashboard. All my transactions and property information are gone.

Additionally, I paid $192 for Stessa Pro on Aug 5th, 2023 (Receipt #1092-1586). Its not showing my current account is Stessa Pro.

Userid: OTP@beckinbox.com